FAQ
- How do I order an item?
- How is my item dispatched?
- Do you accept refund or exchanges?
- Can I order multiple items on one order?
- I cannot see the item I require in you shop. Is there any way you can try and source this for me?
- How can I pay for my goods?
- I have not received my order. What can I do now?
- I have forgotten my password. How can I get access to my account?
- I need to change some of my delivery details and personal information. How should I do this?
- What does PAL format mean?
A: To place an order simply select your desired items by clicking on the ‘add to cart’ tab and when finished, you simply go to checkout, where the final stage of the order is processed, along with your payment, the system will create a new account for you when you first place an order, subsequently you will be logged in automatically, this is all done using PayPal express checkout
A: We send our items using only the most reliable and efficient postage methods. To add extra value, we offer you a range of services for this, upon check out of your order to suit every budget and requirement.
A: Yes, be safe in the knowledge that all purchases with Retropassion are covered under our 14 day no quibble money back guarantee*.
A: Yes, simply add them to your basket and when you are finished, the items will be priced accordingly, along with carefully calculated postage charges, which are based on the weight, size and service you require. The more items you order, the better value your postage will be overall.
Q: I cannot see the item I require in you shop. Is there any way you can try and source this for me?
A: In short, yes. Simply use the contact us page and specify the details, along with a contact for you and we will get back to you with any necessary information we can find on your chosen item.
A: We use PayPal Express Checkout for all online transactions.
A: If in the unlikely event your order status is dispatched and you are unsure as to where yours goods are, simply email us using the contact page and we will make it our priority to locate your goods and have them to you as soon as possible.
Some delivery services we offer include a priority delivery service for extra piece of mind. Simply choose these upon checking out or email us for any advice. We are here to help.
A: Simply select the ‘forgot my password’ option and follow the on screen intructions and a reminder will be sent to your account’s email address.
A: Log into your account and there is clear details where you can amend your details anytime, so that your always in control of your orders.
A: Simply put, PAL is the standard format on which UK and European games are set. Some machines have region locking in place to deter games from other regions such as Japan or the USA being played on their hardware. In most cases, region convertors or modifications are available.
If you are unsure if you machine can run a particular format, please contact us and we will be happy to give you advise on buying for your machine.
If you cannot find an answer to the question here, simply drop us an email and we will be only to happy to assist you.
Happy Shopping!
