Delivery of goods
We cannot accept any liability or consequential loss for late arrival of products beyond our control or any responsibility over incorrect addresses being entered on any online form both on the website or invoice system. Any delivery dates on the website or mentioned are for guideline purposes only and may be subject to delays or delivery slippage from suppliers/shipping agents. We will try and keep you informed about any delays and we will offer a refund if we cannot dispatch the unshipped product(s) within a reasonable time period of 30 calendar days.
We cannot accept liability or consequential loss for products that are lost/damaged while in the care of a shipping agent or third-party. We strongly encourage you to upgrade standard shipping charges to include the appropriate amount of shipping insurance. Items are insured to the purchase or service value (max £75) or alternatively contact us before we dispatch your order to upgrade to an appropriate insured shipping service. Any damage to goods or missing items should be reported to us in writing within seven working days after date of delivery. We reserve the right to charge for shipping and associated costs that we may incur for packages returned to us where the customer has provided an incorrect/incomplete/misleading delivery address, failed to collect the package from a local mail depot or the package has been rejected at point of delivery. Delivery within the UK, but to non-mainland destinations may incur additional surcharge’s to those advertised on our website.
Delivery times:
For in stock items we aim to send within 5-10 working days (our working days are monday to friday and closed weekends and UK bank Holidays) and for back-order items the estimated time of when we will receive stock will be clear on the product page and at the checkout. By placing an order you agree to these delivery times and we reserve the right to only cancel your order after the stated time. Note this time does not include the shipping partners delivery times.
International shipments may attract an import duty charge on your service or order. You will have to pay any duty and or local taxes due on receipt of the goods. The charge is variable based on the value of the order and the charge imposed in your country. For US shipments the 10% tariff is included in the shipping cost.